Washington State Correctional Officer Practice Exam

The four tactical questioning steps used against upset inmates focus on managing the situation and de-escalating tension effectively. The first step, "Confronting," involves directly addressing the inmate's concerns or behavior, which is crucial to prevent further escalation. This is followed by "Identifying," where the officer seeks to understand the specific issues or emotions the inmate is experiencing, allowing for a more tailored approach to resolve the matter.

Next, "Options" comes into play, as this step provides the inmate with possible solutions or choices regarding their situation. Offering options empowers the inmate, which can lead to a greater willingness to cooperate. Finally, "Contracting" signifies the agreement between the officer and the inmate on how to move forward, ensuring that both parties are clear on the next steps and what is expected.

This structured approach emphasizes clear communication and understanding, which are vital in managing conflict effectively within a correctional environment.