What action should a correctional officer take when an inmate displays aggressive behavior?

When an inmate displays aggressive behavior, the most effective action for a correctional officer is to use verbal de-escalation techniques while remaining prepared for potential intervention. This approach prioritizes the safety of all involved, including the inmate, other inmates, and the officer themselves. Verbal de-escalation involves using calm communication to help the inmate regain control and reduce tension. It may include techniques such as active listening, offering choices, and acknowledging the inmate’s feelings, which can prevent the situation from escalating into violence.

Additionally, being prepared for intervention means that if the verbal techniques do not work and the aggressive behavior continues or escalates, the officer can quickly transition to physical measures if necessary, ensuring that they are not caught off guard.

This response is focused on managing the situation in a way that seeks to resolve conflict while minimizing the risks associated with escalation, which is essential in a correctional environment. Other strategies, such as ignoring the behavior or using immediate physical force, could lead to further complications, including increased aggression from the inmate or jeopardizing the safety of all individuals involved. Calling for backup without engaging can be helpful, but without initially trying to de-escalate verbally, the situation may worsen.