Washington State Correctional Officer Practice Exam

What is meant by the term 'para-verbal' communication?

1. What we say

2. How we say it

3. Facial expressions used

4. Body language interpretation

The correct answer is: How we say it

The term 'para-verbal' communication refers specifically to the aspects of spoken communication that are not words themselves but instead pertain to how words are delivered. This includes elements such as tone of voice, pitch, volume, speed of speech, and emphasis on certain words. These aspects can significantly influence the meaning and emotional impact of a message, affecting how the listener interprets what is being communicated. For example, a calm tone may convey reassurance, while a loud, harsh tone might express anger or frustration. In contrast to this, the other aspects mentioned, such as what is said or the use of facial expressions and body language, fall under different categories of communication. What is said pertains to verbal communication, while facial expressions and body language fall under non-verbal communication. Understanding para-verbal communication is key for correctional officers, as it helps in discerning the emotional states and intentions of individuals they interact with while also shaping effective communication strategies.