Washington State Correctional Officer Practice Exam

What is non-verbal communication?

1. A way of writing messages clearly

2. Using spoken words only

3. Communicating through facial expressions and gestures

4. Providing written documentation

The correct answer is: Communicating through facial expressions and gestures

Non-verbal communication is effectively conveyed through facial expressions, gestures, body language, and other forms of non-verbal cues. This form of communication plays a critical role in how messages are sent and received, often reinforcing or complementing what is being said through spoken or written words. For instance, a smiling face can enhance the warmth of a message, while crossed arms may signal defensiveness or resistance, regardless of the spoken content. Understanding non-verbal cues is essential, especially in a correctional environment, where interactions can significantly impact the safety and dynamics within the facility. Emphasizing non-verbal communication strengthens interpersonal relationships, allows for better interpretation of emotional states, and aids in the de-escalation of potential conflicts by providing additional layers of meaning beyond words.